Sheila Murray Bethel, PhD [ full bio ]

Best Selling Author, Global Leadership and Change Expert, Hall of Fame Speaker, CEO Bethel Leadership Institute

Dr. Sheila Murray Bethel has helped organizations, leaders and people around the world answer these questions and she will do the same for you:

  • Is your leadership as vibrant, effective and solid as you would like it to be?
  • What can your teams do to thrive on change as a key to the future?
  • How can you improve and update your team building skills?
  • How can you increase the effectiveness of your customer service initiatives?

Together you will take a fresh look at your tried and true concepts, put them through a new filter, then update and align them with your current challenges and opportunities. Her messages are timely, relevant, and grounded in current realities – real world content for real world results.[ more ... ]

Sheila Murray Bethel's Expertise:

Leadership  •  Team Building  •  Change  •  Customer Service

Her presentations immediately engage your audience with an entertaining, authoritative and inviting style that encourages learning and growth. She lays out clear guidelines and essential tools needed to be an effective leader, change master, customer service team and a person who can withstand tough times. She helps people discover their strengths and improve their weaknesses. A master storyteller, Sheila weaves real life examples into each learning point. Audiences quickly grasp the important elements of how to define what works for their organization and for themselves personally. Her focus is on how to develop and enhance your individual and organization's leaders; how to attract, retain, engage good people and inspire them to excel and find meaning in both work and life; how to build engaged dynamic teams; how to add a new world-class dimension to your current customer service initiative, and how to increase their ability to accept, handle and thrive on change in an era of unprecedented transformation.

Presentations:

• Inspirational Leadership ... Keeps People
Engaged and Moving Ahead

Have you ever wondered why people will walk through fire for some leaders or follow them anywhere just to see where the heck they are going? What do Kenneth Chenault, CEO American Express; Oprah Winfrey, CEO of Harpo Productions; and Christopher Cowdray, CEO of the Dorchester Collection Hotels, teach us about inspirational leadership? What sets these leaders apart? What gives them that special competitive edge?[ more ... ]

• The Art and Skill of Creating and Leading
Dynamic Teams

Is your organization using all the team-building tools available to chart a course for the future you want? More than any other leadership quality, the art of team building encompasses all of your other talents. It is the catalyst to all you want to accomplish. Times have changed and so has the concept of team building. In a world where people feel increasingly disconnected and isolated, collaboration, trust and camaraderie become more valuable every day.[ more ... ]

• Leading Others Through the Gauntlet of Change

Making real change is the hardest process any person or organization ever confronts. It is also one of the most rewarding. Yet some people resist productive change. What causes these barriers and why are they so hard to overcome? How can you stay sane, healthy and effective in times of turbulence?

What are the indispensible ABCs of personal and organizational change? In her content-rich change program, Dr. Sheila Murray Bethel lays out clear, common sense how-to's designed to help you and your organization keep up with ambiguity and uncertainty as you move forward into a prosperous future.[ more ... ]

• Unforgettable Customer Service Begins With
Great Leadership

What can you learn by examining the shared values and practices of world-class service organizations such as: Costco, Southwest Airlines, FedEx, the Dorchester Collection Hotels, and Nordstrom's? Dr. Sheila Murray Bethel has given keynote presentations and conducted seminars for some of the finest service organizations in the world. She carefully explores the compelling evidence of their clear understanding of their reasons for being and their belief in a people-first leadership style. These organizations walk their talk and live an ethic that says "we care as much about our employees as our customers." They understand that excellent customer service is always trickle down – leader to employee to customer.[ more ... ]

Books by Dr. Bethel

Dr. Bethel's latest book A New Breed of Leader, 8 Leadership Qualities that Matter Most in the Real world, What Works, What Doesn't and Why, (Putnam/Berkley) is praised for its timeliness, "... uniquely in tune with our era of change ... right book, right time." It draws on fifteen years of research and work with her global corporate clients, governments and education systems. She defines the eight qualities leaders need to implement to meet the challenges and opportunities of the 21st century. This indispensible book is your roadmap to becoming the best leader you can be for yourself and your organization. Publication in China is September 2010.

Making A Difference, 12 Qualities that Make You A Leader (Putnam/Berkley)[ more ... ]

Reflections on Leadership: How Robert K. Greenleaf's Theory of Servant Leadership Influenced Today's Top Management Thinkers (Wyle)[ more ... ]



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Johnson & Johnson

"You are truly a special speaker with a message that must be heard by every business organization."

IBM Corporation

"Your presentation was one of the highlights in what our customers thought was our best conference ever. You've been a highlight of two consecutive conferences!"

Manulife Securities

"She had the toughest spot – Saturday morning. Dr. Murray Bethel performed beyond our expectations. She energized the group, illustrating her points with excellent real-life examples and gave the audience practical ideas."


A Partial list of Sheila's worldwide clients:

3M
Ace Hardware
Aetna
Alcoa
American Academy Family Physicians
American Chamber of Commerce
American Express
American Financial Services Assoc.
Apple Computer
AT&T
Avon Products
Bank of America
Bausch & Lomb
Baylor Healthcare
Bergen Brunswig Drug Company
BMW
Boeing Helicopters
Booz, Allen & Hamilton
Burger King
Department of Defense
EDS
Fujitsu
General Electric
General Motors
The Hartford
IBM Corporation
ITT Sheraton Corporation
Johnson & Johnson
Kraft Foods
Massachusetts Mutual
Nat'l. Assoc. Retail Druggists
National League of Cities
New York Life
PriceWaterhouseCoopers
Quaker Oats
Quantas Air Line
Safeway Stores
Saks Fifth Avenue
Syracuse University
Prudential Insurance
United Airlines
U.S. Secret Service Agency
Varig Airlines
Walgreen's
Wells Fargo
Washington Mutual
The Washington Post
Whirlpool
(and many more ...)